Privacy Policy

This Privacy Policy applies to personal information processed by BIGWHALE LTD in connection with Postlybee, including our website, user accounts, hosted SaaS platform, APIs, integrations, customer support, billing workflows, and related communications.

This policy covers information we collect directly from you, from your use of the service, from workspace administrators, from payment or authentication providers, and from third-party services you choose to connect.

By using Postlybee, you acknowledge that your information will be handled as described in this Privacy Policy.

We may collect account and profile information such as your name, email address, company or workspace name, login method, profile details, billing status, subscription plan, and account preferences.

We process content and operational data that you create or upload, such as scheduled posts, drafts, captions, prompts, uploaded media, campaign data, approval flows, workspace settings, calendar data, and related metadata.

When you connect third-party services, we may receive access tokens, refresh tokens, account identifiers, page or channel information, profile metadata, social analytics, publishing permissions, and other integration data necessary to provide the requested functionality.

We may collect technical and usage information such as IP address, browser type, device identifiers, session data, error logs, language settings, referring URLs, and product interaction events.

We collect information when you register, log in, purchase a subscription, connect social accounts, upload content, use scheduling or analytics features, contact support, or otherwise interact with the service.

We may also receive information from workspace owners or administrators, authentication providers, payment processors, analytics vendors, infrastructure providers, and third-party social platforms that you choose to connect.

If you use Postlybee through a company, agency, or team workspace, your administrator may provide role assignments, workspace metadata, and operational settings associated with your use of the service.

We use personal information to operate, maintain, secure, and improve Postlybee; authenticate users; provide scheduling, publishing, analytics, and collaboration features; process billing; and respond to support requests.

We also use information to detect abuse, prevent fraud, enforce our terms and policies, monitor performance, debug technical issues, and maintain the safety and reliability of the service.

Where permitted by law, we may use information to send service-related messages, product updates, security notifications, billing notices, onboarding communications, and support follow-ups relevant to your account or workspace.

Depending on your location, we process personal information on one or more legal bases, including performance of a contract, legitimate interests, consent, compliance with legal obligations, and other lawful bases permitted by applicable privacy laws.

Our legitimate interests may include operating and securing the service, improving functionality, preventing abuse, supporting customers, protecting our legal rights, and maintaining accurate business records.

Where consent is required, you may withdraw it at any time, although doing so may affect features or services that depend on that consent.

We use cookies, local storage, session storage, and similar technologies for authentication, session management, security, language preferences, product settings, analytics, attribution, and feature performance.

Your browser or device may allow you to manage cookies and similar technologies, but disabling them may affect login, security, or product functionality.

We may use third-party analytics, error-monitoring, infrastructure, or billing tools that also collect device or event information according to their own privacy practices.

We may share information with vendors and service providers that support hosting, storage, authentication, payments, analytics, monitoring, communications, customer support, and other operational functions required to run the service.

We may share information with third-party platforms you choose to connect, such as social networks, publishing endpoints, or external marketing tools, as necessary to provide the features you request.

If you use the service through a company, team, or agency workspace, authorized administrators may have access to account metadata, content, integrations, billing information, usage logs, and workspace settings associated with that workspace.

We may disclose information where required by law, legal process, regulatory request, or to protect the rights, safety, security, property, users, and operations of BIGWHALE LTD, Postlybee, or others.

We do not sell personal information for money. However, some laws define "sale" or "sharing" broadly, so you may have additional rights depending on your jurisdiction.

We retain personal information for as long as necessary to provide the service, maintain your account, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and operate the business.

Retention periods vary depending on the type of data, your account status, subscription state, support history, legal obligations, and technical requirements.

Even after account deletion, certain information such as billing records, logs, backups, security records, and legal compliance records may be retained for a limited period as required or permitted by law.

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

These measures may include access controls, authentication safeguards, encryption in transit where supported, logging, environment isolation, secret management, monitoring, and incident response processes.

No security method is perfect. You are responsible for protecting your credentials, managing connected accounts carefully, and notifying us promptly if you suspect unauthorized access or a security incident.

Postlybee is not directed to children and is not intended for use by individuals who are under the age at which they may lawfully consent to data processing without parental authorization under applicable law.

If you believe that a child has provided personal information to Postlybee in violation of applicable law, please contact us at [email protected] so that we can investigate and take appropriate action.

Depending on your jurisdiction, you may have the right to request access to, correction of, deletion of, restriction of, portability of, or objection to the processing of certain personal information.

You may also have the right to withdraw consent, appeal certain privacy decisions, or opt out of certain communications. To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request.

You can also manage some information directly through your account settings, workspace configuration, connected integrations, or subscription controls.

The service may contain links to, or rely on, products and services operated by third parties, including social networks, payment providers, infrastructure vendors, analytics tools, and authentication providers.

Their privacy practices are governed by their own policies, not this Privacy Policy. When you connect a third-party service, data may flow between Postlybee and that external platform according to the permissions and settings you authorize.

Your information may be processed in countries other than the one in which you live, including where BIGWHALE LTD or its service providers operate. Where required, we will use appropriate safeguards for cross-border data transfers.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we do, we will post the updated version on this page and revise the effective date.

If you have questions, complaints, or requests relating to this Privacy Policy, please contact BIGWHALE LTD at [email protected] or visit https://postlybee.com.